Website and Android app
Delete your account
You can ask us to close your Web Hosting Lahore account and delete your personal data at any time. This page explains what happens, what we are required to keep and how to send a verified request. The same process applies to accounts used with our Android app.
What will be deleted
- Your client area login and profile details
- Contacts and saved preferences on the account
- Hosting accounts, with their websites, databases and mailboxes
- VPS and server data, once the services are cancelled
- Support tickets that are not needed for legal or billing records
- Data stored by the Android app on our systems
What we must keep
Invoices and payment records are kept for the period required by tax and accounting law. Domain names remain registered with the registry until they expire or are transferred, because they belong to the registrant; tell us whether you want them transferred to another provider or left to expire.
Records needed to resolve a dispute, prevent fraud or respond to a lawful request may be kept for as long as that need lasts, and are then deleted.
Before you send a request
Deletion cannot be undone. Download anything you want to keep first: website files and databases from your control panel, important email from your mailboxes and copies of invoices from the client area.
If you have active domains, decide what should happen to them. We can provide transfer codes so that you move them to another provider, or leave them to expire on their current date. Domains will not be deleted early unless you ask.
Unpaid invoices must be settled or cancelled before an account can be closed. Services paid for in advance are not refunded when an account is deleted.
We will confirm your identity by email from info@webhostinglahore.com before deleting anything, and we normally complete requests within 30 days. You will receive a final confirmation when the deletion is done.